Operations Coordinator - IEOC, Inland Empire

Ronald McDonald House Charities® of Southern California (herein referred to as RMHCSC or the Chapter) is located in Los Angeles near several neighboring hospitals. Our mission is to provide comfort, care and support to children and families in Southern California. To achieve our vision of
creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy. RMHCSC operates seven Ronald McDonald Houses, and three Ronald McDonald Family Rooms, along with Camp Ronald McDonald for Good Times.

Inland Empire Ronald McDonald House (IERMH) provides comfort, care, and support to children and families in the Inland Empire whose children are receiving medical treatment at area hospitals. In alignment with the global mission of Ronald McDonald House, creates a welcoming environment
where families can remain close to their hospitalized children and focus on healing with hope, dignity, and compassion.

Position Summary
Under the guidance of the Director of Mission Delivery, the Operations Coordinator supports House operations during scheduled shift. The Operations Coordinator develops, maintains, and implements processes that ensure continuity in developing best-in-class hospitality and housekeeping services. The
Operations Coordinator also tracks and follows-up on guest needs during their stay.

This position is part of a dedicated team that works to deliver high-quality customer service and care to guests staying at the IERMH in alignment with policies and standards set by the Board of Directors of the RMHCSC.

Responsibilities

Essential Duties and Responsibilities
The position shall include but is not limited to the following:

Guest Services and Front Desk Care

• Record financial transactions, including deposits, room fees, donations, and merchandise sales.
• Attend all applicable trainings.
• Cover front desk as needed.
• In collaboration with the Director of Mission Delivery, develop and facilitate monthly Housekeeping and GSA Meetings.

Leadership

• Use best judgment to resolve conflict and provide a timely solution to House issues. Provide written information to the supervisor of any incidents and the follow-up action taken.
• Assist management in onboarding new employees and help lead annual trainings.
• Supporting the Director of Mission Delivery with scheduling and facilitating quarterly meetings with IERMH’s hospital partners.
• Pulling regular reports from GRMHIS to report up to Director of Mission Delivery.
• Coordinate and execute regular inventories of House supply needs, including food, kitchenware, housekeeping supplies, and other materials as needed.
• Place regularly-scheduled supply orders to meet inventory needs.
• Coordinate delivery of supplies and goods to the Loma Linda University Children’s Hospital (LLUCH) Hospitality room and other partner facilities.
• Facilitate scheduling of meetings for the Director of Mission Delivery and hospital partners.
• Manage the GSA and Housekeeping schedule ensuring it is completed in a timely manner.
• Coordinate with Facilities Manager to schedule vendors/repair technicians as needed
• Develop and implementing trainings and processes to ensure continuity in providing best in class hospitality and housekeeping service.
• Over time, facilitate the rollout, implementation, and tracking of department performance metrics.
• In collaboration with the Director of Mission Delivery, ensure all Operations Coordinator performance metrics are being met.
• Serve as a resource for problem-solving with GSAs, Housekeeping, and Facility staff.

Other duties as assigned.

To successfully perform this job, an individual must be able to meet each essential duty satisfactorily. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations can be provided to help individuals with disabilities carry out these essential functions.

Education, Work Experience, Knowledge, and Qualifications

• High school diploma or GED required; Bachelor’s degree preferred. Relevant work experience may substitute for formal education.
• Minimum of one year of supervisory experience.
• At least one year of experience in a retail, hospitality, or social services setting, preferably working with family clientele.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Demonstrates excellent judgment and a history of making sound decisions. Proven customer service skills with a positive attitude and professional demeanor.
• Proficient in Microsoft Office, comfortable and familiar with hospitality databases.
• Flexible schedule, including availability to work irregular hours and holidays as needed.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where the person must rely on their judgment, adaptability, and resourcefulness to find effective solutions.

Language Skills: Ability to read and interpret information in English. Strong communication and presentation skills in both oral and written forms. Capable of effectively presenting information and responding to questions from diverse groups, including managers, clients, board members, families,
and the general public. Ability to present facts and recommendations clearly and concisely. Candidates with multi-language skills are encouraged to apply. Bilingual in English/Spanish a plus.

Mathematical and Computer Skills: Ability to calculate figures and amounts including basic math, percentages, and discounts. Strong proficiency in Microsoft Office Suite. Strong knowledge of Excel; Ability to calculate figures and amounts.

Supervisory Responsibilities: Ability to lead and assist with Guest Services Associates and Volunteers, as needed.

Certificates, Licenses, Registrations: A valid California Driver’s License and a clean driving record are required to operate company vehicles for occasional pick-up of donations.

The physical demands and work environment outlined below represent what an employee may encounter while performing the essential functions of this job. Reasonable accommodation can be provided to assist individuals with disabilities in fulfilling these essential functions.

Physical Demands: While performing the duties of this job, the employee regularly requires standing, walking, reaching with hands and arms, climbing, balancing, stooping, kneeling, talking, and hearing. Being on your feet is frequently required. You’ll often need to lift and move items up to 25 pounds. For
items over 25 pounds, use team lifting techniques and ask for assistance from your supervisor or other team members. Use push/pull carts when necessary to ensure safety. Never attempt to lift, push, pull or carry an object that is too heavy.

Work Environment: While performing the duties of this job, you must be willing to work independently. The noise level in the work environment is usually moderate.

At-Will Employment: You will be considered an "at-will" employee, meaning that either you or RMHCSC may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by any applicable notice provisions or RMHCSC’s written policies.

Memorandum of Understanding (MOU): This position and title may be amended, modified or adjusted according to the needs of the business.

Equal Opportunity Employer

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