Ronald McDonald House Charities® Inland Empire Family Referral Guide for Healthcare Partners Keeping Families Close When They Need It Most
Thank you for partnering with Ronald McDonald House Charities® Inland Empire (RMHIE) to support families during one of the most challenging times in their lives.
For more than 30 years, RMH IE has provided a compassionate "home away from home" for families whose children are receiving medical care throughout the Inland Empire. Working together with our hospital and healthcare partners, our goal is to ensure families remain close to their child while receiving the comfort, resources, and support they need. Overnight Stay Eligibility Families may be eligible for an overnight stay if: Their child is receiving pediatric medical care. The child is actively undergoing inpatient or outpatient treatment at an eligible partnering medical facility. A referral is submitted by a hospital social worker or authorized healthcare professional. Families may not self-refer.
Please Note: A referral does not guarantee room availability. Every effort is made to accommodate eligible families based on medical need and House occupancy. Same-day referrals are welcome whenever possible.
What Families Can Expect Once a referral is received, a member of the RMHIE team will contact the family directly to:
- Complete the intake process.
- Review House expectations and amenities.
- Confirm eligibility and room availability.
- Answer any questions prior to arrival.
During check-in, families will also be informed of:
- Our suggested nightly contribution of $10 per night (no eligible family is ever turned away because of an inability to contribute).
- The requirement that all adult guests present a valid, non-expired government-issued photo ID. RMH IE Day Use Program Families don't always need an overnight room—they may simply need a place to rest, recharge, and care for themselves while remaining close to their child.
- Our Day Use Program provides families with access to many of the comforts of Ronald McDonald House without an overnight stay. Available Amenities 🚿 Showers 🧺 Laundry facilities 🍽️ Meals and snacks (when available) 🛋️ Comfortable rest areas 🍳 Family kitchen and dining room 🌿 Outdoor patio and garden 📶 Complimentary Wi-Fi 🔌 Charging stations Day Use Schedule Shift Hours Morning 8:00 a.m. – 12:00 p.m. Afternoon 1:00 p.m. – 5:00 p.m. Evening 6:00 p.m. – 10:00 p.m. Day Use visits are coordinated through the referral process and are subject to availability.
- New at RMH IE As part of our commitment to continually improving the family experience, RMH IE has introduced several new services to better support the families we serve. RMH IE House App Families can stay connected throughout their stay by accessing: Daily meal schedules House activities and events Important announcements Real-time House updates Helpful resources and information These tools allow families to spend less time worrying about logistics and more time focusing on their child's care.
Referral Questions?
For questions regarding overnight accommodations, the Day Use Program, or the referral process, please contact us.
Ronald McDonald House Charities® Inland Empire Referral Line: (909) 747-1200
Front Desk LLRMH Front Desk Email: [email protected]
Thank you for partnering with Ronald McDonald House Charities Inland Empire. Together, we provide comfort, compassion, and a place that feels like home for families when they need it most.
