Human Resource Director - PSCHRD, Chapter

Our mission at the Ronald McDonald House Charities® of Southern California (herein referred to as RMHCSC or the Chapter) is to offer comfort, care, and support to families of seriously ill children by providing a "home away from home" during extended medical treatment in Southern California.

RMHCSC operates seven Ronald McDonald Houses, three Ronald McDonald Family Rooms, and Camp Ronald McDonald for Good Times. Our organization is grounded in compassion, collaboration, integrity, and service to families during some of life’s most challenging moments.

RMHCSC offers a collaborative, mission-driven culture where employees are empowered to make meaningful contributions while growing professionally in a supportive and engaging environment.

Position Summary:        

The HR Director serves as a strategic business partner to executive leadership and plays a critical role in shaping organizational culture, workforce strategy, employee engagement, and leadership development across RMHCSC.

This position is responsible for leading all aspects of human resources, including talent acquisition, employee relations, organizational development, compliance, compensation and benefits administration, performance management, and HR operations. The ideal candidate is an emotionally intelligent leader who thrives in mission-driven environments and can balance strategic leadership with hands-on operational excellence.

Responsibilities

Essential Duties and Responsibilities:
The position shall include but is not limited to the following:

• Develop and implement HR strategies that align with organizational goals and support long-term workforce planning.
• Lead organizational development initiatives including onboarding, employee engagement, leadership development, succession planning, recognition programs, and change management strategies.
• Champion a positive, inclusive, and mission-driven workplace culture that supports employee belonging and engagement.
• Oversee talent acquisition and recruitment strategies to attract, retain, and develop high-performing employees.
• Lead employee relations efforts including coaching, conflict resolution, investigations, corrective action guidance, and performance management.
• Ensure compliance with federal, state, and local employment laws, OSHA regulations, workers’ compensation requirements, and HR best practices.
• Oversee employee benefits administration, including health insurance, retirement plans, leave administration, and HRIS systems such as Paycom.
• Provide strategic oversight of payroll administration to ensure compliance, accuracy, and operational efficiency.
• Utilize HR metrics and workforce analytics to support organizational decision-making and continuous improvement initiatives.
• Develop and maintain HR policies, procedures, and programs that support organizational effectiveness and compliance.
• Supervise and develop HR staff while fostering a collaborative and service-oriented HR team culture.
• Manage HR vendor relationships, including benefits providers, payroll services, and HR technology platforms.
• Promote workplace safety initiatives and support a safe and healthy work environment.

Other duties and responsibilities as requested.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

Education, Work Experience, Knowledge, and Qualifications

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field required.
• Minimum of 7–10 years of progressive human resources experience, including at least 3–5 years in a leadership or supervisory role.
• Experience in nonprofit, healthcare, or other mission-driven organizations preferred.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• Strong knowledge of California employment laws, labor regulations, workers’ compensation, OSHA standards, and HR compliance requirements.
• Proven experience in strategic HR leadership, organizational development, and employee relations.
• Experience supporting multi-site or geographically distributed teams preferred.
• Demonstrated success in talent acquisition, employee engagement, and leadership coaching.
• Proficiency with HRIS and payroll systems, preferably Paycom.
• Ability to analyze HR metrics and workforce data to support strategic planning and operational improvements.
• Excellent communication, interpersonal, and presentation skills with the ability to build trust across all levels of the organization.
• Strong organizational and project management skills with the ability to manage multiple priorities effectively.
• High level of professionalism, discretion, emotional intelligence, and sound judgment.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where the person must rely on their judgment, adaptability, and resourcefulness to find effective solutions.

Language Skills

• Ability to interpret a variety of instructions in English that is furnished in written, oral, diagram, or schedule form.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from managers, board members, families and the public.
• Ability to present facts and recommendations effectively in oral and written form.
• Candidates with multi-language skills are encouraged to apply.

Mathematical and Computer Skills

• Ability to prepare human resource metrics, calculate figures and amounts including percentages.
• Proficient in Microsoft Office Suites (Word, Excel, & PPT), Microsoft Outlook, Knowledge of Payroll and HRIS databases required. Preferably Paycom.
• Familiarity with social media platforms for recruitment and job postings is a plus.

Supervisory Responsibilities

Provide leadership, coaching, and development to HR team members to ensure efficient and compliant HR operations.

Certificates, Licenses, Registrations 

Society of Human Resource Management (SHRM) professional designation: SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Physical Demands

The physical demands and work environment outlined below represent what an employee may encounter while performing the essential functions of this job. A reasonable accommodation may be provided to assist individuals with disabilities in fulfilling these essential functions.

Job duties regularly require sitting, standing, walking, reaching with hands and arms; climbing or balancing; stooping, kneeling; talking and hearing. May be required to occasionally lift and/or move up to 25 pounds. For items over 25 pounds, use team lifting techniques and ask for assistance from other team members. Use push/pull carts when necessary to ensure safety. Never attempt to lift, push, pull or carry an object that is too heavy.

Travel to program locations required on a routine basis.

Work Environment

While performing the duties of this job, you must be willing to work independently. The noise level in the office work environment is usually moderate. May work remotely as needed; however, the remote work environment must remain professional, with minimal noise or distractions, to support productivity and effective job performance.

At-Will Employment

You will be considered an "at-will" employee, meaning that either you or RMHCSC may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by any applicable notice provisions or RMHCSC’s written policies.

Memorandum of Understanding (MOU)

This position and title may be amended, modified or adjusted according to the needs of the business.

Equal Opportunity Employer

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