Operations Associate, Facilities - LAOAMT, Los Angeles

Position Summary:
The Operations Associate, Facilities (“Maintenance Technician”) works under the supervision of the Director of Building Services to maintain the facility upkeep of both Los Angeles Ronald McDonald House (LARMH) buildings. This position is a member of the Facilities Team and works closely with Housekeeping and Guest Services. The Maintenance Technician will perform routine and extensive preventative maintenance and repairs on buildings, building fixtures, mechanical equipment, and utility systems. This position is part of a team that works 24/7, year-round to provide high-quality customer service and care for guests staying at the Los Angeles Ronald McDonald House (LARMH).

Responsibilities

Essential Duties and Responsibilities
The position includes but is not limited to the following:

• Perform minor and major repairs of all buildings and equipment, ensuring the assigned daily work list is completed each shift.
• Replace broken windows, repair doors, door locks, install window blinds and valances, basic plumbing, maintenance/repairs to washers, dryers, dishwashers, and maintenance/repairs in all interior rooms of LARMH building.
• Install minor electrical wiring and equipment, wiring during remodeling projects, replace and repairs wiring as needed. Minor repairs to electrical equipment and control circuits, replaces faulty electrical switches, and performs minor repairs on refrigeration equipment.
• Perform preventative maintenance on building mechanical equipment as scheduled. Work can include the following: inspecting belts, checking fluid levels, replacing filters, greases or oils friction contact points etc.
• Perform maintenance and inspections on AC units, fire alarms, water flow, fire sprinklers, landscape sprinklers, elevator, fire extinguishers etc.
• Repair plaster and drywall and maintain painting of building structures.
• Maintain up-to-date knowledge of emergency procedures and security protocols. Uphold RMHCSC standards of safe guest accommodation and working conditions.
• Monitor property perimeter to ensure doors are closed, entrances are accessible, and walkways are clear.
• Use and store all chemicals correctly and in compliance with OSHA.
• Perform janitorial/housekeeping services and projects assigned by Director of Building Services.
• Demonstrate ability to work with other staff, volunteers, and houseguests in a collaborative and compassionate manner.
• Act as a brand steward, upholding RMHC Global brand standards and consistency in all projects.

Other duties and responsibilities as requested.

Education, Work Experience, Knowledge, and Qualifications

• Education & Experience: High school diploma or GED, along with a minimum of three (3) years of experience in building and mechanical equipment maintenance and repair.
• Language & Communication Skills: Ability to read and interpret information in English, as well as effectively present information and respond to inquiries from managers, clients, board members, families, and the general public. Must be able to convey facts and recommendations clearly in both oral and written communication.
• Key Skills & Attributes: Strong communication, presentation, and organizational skills are essential. Must demonstrate excellent customer service skills and maintain a solution-focused attitude.

Reasoning Ability
Demonstrate the ability to function responsibly and independently, evidenced by excellent decision-making skills, sound judgment, and confidence in exercising authority appropriately. They possess strong problem-solving skills, enabling them to address practical challenges and navigate diverse situations effectively. Their adaptability and resourcefulness are key in finding effective solutions to complex issues.

Language Skills
Ability to read and interpret basic information in English. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, board members, families and the general public. Candidates with proficiency in multiple languages are strongly encouraged to apply. Bilingual in English/Spanish a plus.

Mathematical and Computer Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret miscellaneous drawings and schematics. Proficiency in Microsoft Office Suite.

Supervisory Responsibilities: None

Certificates, Licenses, Registrations
A California Driver’s License is necessary for occasional driving to pick up supplies, such as Home Depot.
The physical demands and work environment outlined below represent what an employee may encounter while performing the essential functions of this job. A reasonable accommodation can be provided to assist individuals with disabilities in fulfilling these essential functions.

Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.
If encountering the need to move items over 25 pounds, use team lifting techniques and ask for assistance from your supervisor or other team members. Use push/pull carts when necessary to ensure safety. Never attempt to lift, push, pull or carry any object that is too heavy.

Work Environment
While performing the duties of this job, the employee must be available to work irregular hours, shifts, weekends, holidays, as needed. The noise level in the work environment is usually moderate.

At-Will Employment
You will be considered an "at-will" employee, meaning that either you or RMHCSC may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by any applicable notice provisions or RMHCSC's written policies.

Memorandum of Understanding (MOU)
This position and title may be amended, modified or adjusted according to the needs of the business.

Equal Opportunity Employer

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