Refer a Family to the Pasadena Ronald McDonald House

COVID/Program Update (August 2020)  At this time, we are accepting referrals for new guests who need a place to stay while their child is receiving treatment at one of our local partner medical centers.

Ronald McDonald House Pasadena is committed to providing a clean and healthy family-centered space for families to rest and recharge. The health and well-being of our guest families, staff and the communities in which we serve is always our top priority.

 In order to protect the safety of current guests and staff, new families wishing to stay at Ronald McDonald House Pasadena must receive a negative test result from an approved COVID testing facility. Our staff is able to assist in locating a nearby free testing facility and to answer questions about our current guest policies.

We are continuing to limit the use of communal spaces inside the House. However, our laundry facilities, kitchen access, facial masks and protective equipment, and additional support are all available to guests during their stay.

We are closely monitoring this situation to ensure the steps we take to address COVID-19 are in the best interest of the families we serve. We will continue to follow the guidance and recommendations of the Centers for Disease Control and Prevention, California Department of Public Health, World Health Organization, and our local partner medical centers as we navigate this situation.

If you have any questions, please contact us at:

Phone: 626-585-1588
Email: [email protected]

Thank you for your interest in referring a family to the Pasadena Ronald McDonald House. Since our opening in 2004, the Pasadena Ronald McDonald House has worked closely with medical partners to provide housing, comfort, care, and support to families receiving medical treatment in the Pasadena area.

In order to refer a family, they must meet the following criteria:

  • The patient must be 21 years of age or younger
  • The patient must be currently receiving active inpatient or outpatient medical treatment
  • The family must live at least 25 miles from the House
  • To refer families to the Pasadena Ronald McDonald House please fill out the room request form PDF above and fax to 626-585-1688.

Once we receive the room request, we will call to confirm we received it.

Please Note: A room request does not guarantee a reservation, but we do our very best to accommodate everyone. Same day requests are welcome. The first referral must come from a social worker, care coordinator, nurse or doctor.

We will discuss the following with the family:

  • We request a payment of a nominal nightly fee of $25. Some families pay a portion of the nightly fee. No eligible family is ever turned away if they are unable to pay.
  • We request to see their insurance information
  • We request to see the parent’s valid, non-expired photo identification

If you have any questions, please feel free to contact our Operations Director, at 626-204-0401 or via the contact page.

The Pasadena Ronald McDonald House is only a few miles away from your medical facility:

  • Huntington Hospital – Across the street
  • Shriners for Children Medical Center – about 0.5 miles away
  • City of Hope National Medical Center –  about 5 miles away
  • LAC+USC Medical Center – about 8 miles away
  • UCLA Mattel Children's Hospital – about 28 miles away
  • And many more...