Our mission at the Ronald McDonald House Charities® of Southern California (RMHCSC) is to provide comfort, care and support to children and families in Southern California. To achieve our vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy, RMHCSC operates six Ronald McDonald Houses and two Ronald McDonald Family Rooms, along with Camp Ronald McDonald for Good Times.
The Development Assistant is part of a team that oversees the administration and supports the mission of the Los Angeles Ronald McDonald House (LARMH) while upholding the policies, procedures, and standards set by RMHCSC.
Essential Duties and Responsibilities:
- Ensure that all donations to Ronald McDonald House Los Angeles are entered into the Raiser’s Edge database and acknowledged accurately and in a timely manner.
- Function as the lead in the development of Raiser’s Edge database capabilities to support fundraising goals, which includes but is not limited to, entering new donors into the database and updating records ensuring accurate contact information.
- Generate reports pertaining to the fund development mission, and ensure donor notes are updated in Raiser’s Edge donor database as requested by other development team members and/or Executive Director.
- Assist with the organization and execution of special events including, but not limited to, the Walk for Kids, annual gala, and third-party fundraising events. This includes: contacting vendors; soliciting auction items; assisting attendees and partners; working events on the day of; and tracking sponsorships, tickets, and payments.
Communications and Social Media:
- Take photos of House activities for use in communications and on social media.
- Assist development team members with the creation of an annual social media calendar and management of social media platforms including Facebook, Instagram, and LinkedIn.
- Utilize Hootsuite to plan posts in advance, connect with our audience, and grow the RMHC brand.
- Work with development team members and Executive Director to create e-newsletters and email communications using Constant Contact.
- Assist Volunteer Manager with volunteer inquiries submitted by phone and by web, answering questions and providing information as needed for the development team.
- Serve as liaison for volunteer groups, ensuring a positive and meaningful volunteer experience and stewarding long-term relationships for the development team.
- Be available to greet volunteer groups and provide an introduction and overview as needed for the development team.
- Provide general office support for the Los Angeles Ronald McDonald House; answer the telephone, organize and maintain files, maintain records, office equipment/supplies and professional physical appearance of the office.
- Work with the Ronald McDonald House Charities of Southern California finance department to reconcile monthly expenses and revenue, prepare and make deposits (use eDeposit system and go to the bank as necessary) accurately and in a timely manner.
- Prepare check requests for invoices for the development team and Executive Director and obtain the appropriate authorization signatures.
- Support Executive Director with expense reports and vendor invoices, as needed.
Other duties and responsibilities as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience:
High school diploma with 3 years of administrative support or a bachelor's degree with 1 year of development experience, OR any appropriate combination of education and experience.
Knowledge and Skills:
General knowledge and demonstrated experience with office management; knowledge of the organizations and operations of administrative programs; ability to establish and maintain effective relationships with other staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form. Superior writing ability and analytical skills. Detail-oriented. Experience working with volunteers and utilizing social media is a plus.
Supervisory Responsibilities: None
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from a variety of constituent groups, including staff, board members, volunteers, and the general public.
Microsoft Office Suite required. Raisers Edge or other donor database software preferred. Familiarity with social media platforms, Hootsuite, and Constant Contact a plus.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations: None
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.