Job Title: Volunteer Coordinator
Division: Long Beach Ronald McDonald House (“RMH LB”)
Reports To: Director of Operations
FLSA Status: Non-Exempt / PT hourly; 30 hours/week

Summary: The Volunteer Coordinator is responsible for overall volunteer outreach and engagement between the greater Long Beach community and RMH LB. The role will include engaging the members of the community in the mission and purpose of RMH LB through leadership and oversight of the volunteer program. The position is responsible for the leadership and integration of volunteers into RMH LB and its special events. Working closely with the relevant standing committees of the RMH LB Board of Trustees and the staff, the Volunteer Coordinator facilitates the recruitment, training, scheduling, retention, and recognition of volunteers for House Operations and Development and is the first point of contact for people who wish to volunteer for the organization. The Volunteer Coordinator is responsible for achieving what is absolutely critical for the long-term sustainability of the Ronald McDonald House: involving volunteers in every part of our mission.


Essential Duties and Responsibilities
Volunteer Recruitment and Support

  • Maintain volunteer recruitment and retention plan to effectively utilize as many as 200 volunteers per year for various needs.
  • Assign volunteer duties and conduct on-site supervision and evaluation of the volunteers
  • Continue to develop and enhance volunteer training materials and sessions to ensure that new volunteers are welcomed appropriately and are provided with all relevant information to support retention
  • Provide orientation and ongoing training and skill development for volunteers to address program needs as they arise
  • Plan and execute annual volunteer recognition event, in addition to less elaborate ongoing recognition (ie newsletter, birthdays, bulletin board, etc.)

Volunteer Scheduling

  • Coordinate volunteer recruitment in the community at large by maintaining a list of tasks across different RMH LB work areas and departments, identifying critical times and needs
  • Coordinate volunteer recruitment and scheduling for a full complement of volunteers for all shifts as necessary
  • Maintain and schedule Meal Program; including sharing full and complete information and appreciation

Record Keeping

  • Coordinate volunteer scheduling by maintaining and updating the master list of shifts and a complete list of volunteers with contact information
  • Track volunteer hours (including all board members/committee meetings)
  • Regularly review, revise as needed and maintain all volunteer forms and training materials
  • Collect and document best practices for volunteer management, partially based on communicating with other RMHC programs, community non-profits and by research on the topic


  • Respond timely to telephone inquiries
  • Organize recruitment through print and online resources to educate prospective volunteers about different areas of volunteering
  • Represent RMH LB at events where we might find volunteers from specific backgrounds

Special Projects

  • Assist in launching Speaker’s Bureau in collaboration with RMH LB Special Events Coordinator.
  • Develop and regularly update collateral materials and outreach materials for any/all-volunteer program needs
  • Collaborate with RMHCSC Volunteer staff on initiatives that benefit the Chapter
  • Attend community-sponsored events benefiting RMH LB and RMHCSC
  • Participate in speaking engagements and outreach as needed

Other duties as assigned

Education and Work Experience
Bachelor’s degree with 3-5 years of volunteer management experience, or any appropriate combination of education and experience.

Knowledge and Skills
Ability to work effectively under pressure to deliver results in a fast-paced environment
Strong presentation skills for effective communication with a wide variety of audiences.
General knowledge and demonstrated experience with office management; knowledge of the organization’s operations of administrative programs; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form.

A minimum of a Bachelor’s Degree and at least two years of relevant experience. Prior volunteer management and work experience in a non-profit organization preferred.

This position requires proven organizational, communication, and interpersonal skills, excellent presentation skills, experience working with a diverse population, an understanding of the needs of our vulnerable clientele; computer skills: proficient in Microsoft Office Suite.

Individuals should be highly motivated, able to work independently and possess strong time management skills. Must be able to work evenings, weekends, and holidays, and possess a valid CA driver's license and good driving record.

Language Skills
Ability to read and interpret general business periodicals and professional journals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, board members, families, and the general public. Ability to speak/understand Spanish is a plus.

Mathematical Skills
Ability to calculate figures and amounts including basic math, percentages, discounts, and interest. Ability to understand and analyze event budgets. Strong knowledge of Excel.

Computer Skills
Strong proficiency in Windows XP, and Microsoft Office 2007 (Excel and Word)

Certificates, Licenses, Registrations

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

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