Job Title:                                             Director of Building Services
Division:                                             Los Angeles Ronald McDonald House
Reports To:                                         Executive Director
FLSA Status:                                        Full Time/Exempt
Pay Range:                                         $78k - $85k/year (includes up to 10% merit bonus)


The Director of Building Services is responsible for the management of the facility and grounds for the Los Angeles Ronald McDonald House (LARMH) under the supervision of the Executive Director. This includes preventative maintenance as well as long range planning of system replacements. They are responsible for building maintenance/repairs, housekeeping, and the efficient building operations. This position requires the individual to spend approximately 80% of their time on the House floor alongside their team and vendors, and be available to work evenings or weekends when needed and on-call for facility emergencies 24 hours a day.

Ronald McDonald House Charities® of Southern California (herein referred to as RMHCSC or the Chapter) is located in Los Angeles near several neighboring hospitals. Our mission is to provide comfort, care and support to children and families in Southern California. To achieve its vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy, RMHCSC operates seven Ronald McDonald Houses, three Ronald McDonald Family Rooms, and Camp Ronald McDonald for Good Times.


Essential Duties and Responsibilities include the following; 

  • Trains and supervises facilities and housekeeping teams, coordinating all scheduling, payroll and time off requests, annual reviews and goal setting.
  • Adheres to budgeted expense allotments using proper procedures for all purchases and keeps all necessary facilities supplies stocked.
  • Reviews and negotiates facility vendor contracts, to include solicitation of in-kind services and donations, nurturing current partnerships and soliciting additional support.
  • Provides general repairs and upkeep for guest rooms, common areas, walkways and office spaces.
  • Tracks maintenance/housekeeping tickets and requests to ensure timely completion, prioritizing the availability of comfortable and safe guest rooms to minimize wait list.
  • Coordinates and oversees all vendor visits and facilities contractors.
  • Conducts daily property tour and exterior perimeter check; checks the lighting and irrigation periodically.
  • Serves as LARMH Safety Coordinator and guides workplace safety.
  • Oversees emergency procedures, evacuation plans, emergency/safety supplies and staff training. Updates relevant procedures and policies in Business Continuity Plan.
  • Maintains building access information sheet and vendor contact list. Manages building floor plans, blueprints and CAD files.
  • Oversees access control system.
  • Collaborating with RMHCSC Director of IT, maintains upkeep and servicing of security camera system.
  • Ensures compliance with federal, state and local codes, laws, and regulations.
  • Manages energy expenses and continually works towards energy and water conservation. Prepares relevant reports on energy and water use.
  • Ensures a preventative maintenance and cleaning program is implemented.
  • Facilitates inspections and servicing of fire safety systems, elevators and HVAC filters. Liaises with County Health and/or Building Safety inspectors as needed.
  • Maintains Material Safety Data Sheets (MSDS) and chemical safety information as required.
  • Maintains files of, and remains familiar with, all operational manuals and warranty agreements for equipment.
  • Oversees waste management and recycling, including bulk item removal and hazardous materials disposal.
  • Maintains servicing of House vehicles.
  • Responsible for inventory of House furnishings, maintenance supplies and housekeeping supplies. Orders supplies and maintains list of preferred products.
  • Collaborates with other department heads to maintain storage spaces and coordinates large-scale delivery procedures and storage.
  • In partnership with Executive Director and Director of Programs, prepares operations annual plan and budget.
  • In partnership with other department heads, participates in planning, supervision and training of on-site volunteer activities as they relate to facilities and housekeeping projects.
  • Demonstrates ability to work with other staff, volunteers, and houseguests in a collaborative and compassionate manner.
  • Acts as a brand steward, upholding RMHC Global brand standards and consistency in all projects.
  • Other duties as assigned.

Education and Work Experience: 
Holds a college degree or certification in the area of facilities maintenance. In certain cases, work experience is an acceptable substitute for educational experience.

Knowledge and Skills:
Established experience in the area of engineering/facilities maintenance. 

Supervisory Responsibilities:   

  • Facilities Manager and Housekeeping Associates
  • Volunteers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must exhibit strong leadership skills, as he or she will be managing LARMH housekeeping and facilities staff. Must be dependable and able to work with minimal supervision. Must be willing to work evenings/weekends as necessary. 

Language Skills:      
Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, board members, families and the general public. Bilingual, Spanish speaking.

Mathematical Skills: 
Ability to calculate figures and amounts.

Reasoning Ability: 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: 
Microsoft Office Suite                  

Certificates, Licenses, Registrations:

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.  The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate.


Equal Opportunity Employer

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