Our mission at the Ronald McDonald House Charities® of Southern California (RMHCSC) is to provide comfort, care, and support to children and families in Southern California. To achieve our vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm, and joy. RMHCSC operates seven Ronald McDonald Houses and three Ronald McDonald Family Rooms, along with Camp Ronald McDonald for Good Times.
The Volunteer Services Associate supports the execution of the LARMH volunteer program, ensuring a positive experience while individuals and corporate or community groups are volunteering at our House.
Duties include but are not limited to the following:
Essential Duties and Responsibilities
- In partnership with the Volunteer & Community Engagement Manager, onboard, schedule, train, and supervise volunteers under the House volunteer program.
- In close coordination with the Volunteer & Community Engagement Manager, continually assess volunteer roles to ensure that tasks meet organizational needs and provide a meaningful experience to volunteers.
- In partnership with the Volunteer & Community Engagement Manager and Guest Services Manager, assist with training and ongoing support to LARMH staff in directing the work of, and building strong relationships with, volunteers.
- Assist with volunteer engagement through distribution of surveys, recognition efforts, volunteer interactions, etc., ensuring volunteer data is accurately tracked in Volunteer Hub.
- Oversee day-of coordination for group volunteer events including Meals of Love, Baking with Love, Days of Service, and other activities.
- Assist with Meals of Love pick-ups from community partners.
- Assist with the management of internal and external calendars for House programming and volunteer activities.
- Create and maintain collateral for volunteer program.
- Assist with capturing volunteer content for social media, marketing, and recognition.
- As needed, support Volunteer & Community Engagement Manager with recruitment, training, and day-of coordination of special event volunteers for Walk for Kids and annual Gala.
Knowledge and Skills
General knowledge and demonstrated experience with office management; knowledge of the organizations and operations of administrative programs; ability to establish and maintain effective relationships with other staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form. Superior writing ability and analytical skills. Detail-oriented.
Education, Work Experience, and Qualifications
Proven record of accomplishment/support in marketing, communications or public relations for a recognized not-for-profit institution. Self-motivated and able to solve problems. Ability to work collaboratively with a wide range of people and personalities. Experience working with volunteer boards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma; three years of administrative support in a customer service or nonprofit setting.
- Confident communicator and outstanding interpersonal skills
- Excellent organizational skills with attention to detail
- Excellent interpersonal skills with the ability to communicate with and interact effectively with internal and external contacts.
- Proficient in Microsoft Office Suite
- Strong written and verbal communication, presentation, and organizational skills are a must with attention to detail.
- Must be able to multi-task in a fast-paced environment.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Language, Mathematical, and Computer Skills
Ability to read, write and/or interpret general business documents and correspondence reports, and procedure manuals. Ability to effectively present information and respond to questions from groups, families, employees, managers, and the general public.
Ability to calculate figures and amounts including basic math, percentages, discounts, and interest. Ability to understand and analyze budgets, related to events.
Microsoft Office Suite; Volunteer Hub;
Supervisory Responsibilities None
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to moderate.